Refund Policy

At Elliottdillon, your satisfaction is our priority and guarantee. If for any reason you are not completely satisfied with the products purchased from Elliottdillon, you can return the unused portion for exchange or refund within 30 days of purchase.

1. What is your returns policy?

Please refer to our returns policy page on our website for detailed information.

2. How do I return an item?

Returning an item is easy. Simply log in to your account, locate the order you wish to return, and follow the instructions provided. For more information, please visit our returns policy page or click here to initiate your return.

3. Can I return a product if I no longer want it?

Absolutely! We want all our customers to be satisfied with their purchases. If you’re not happy with the products you bought, you can send them back to us. Please visit our returns policy page for further details.

4. What happens once my item is returned?

Once we receive your return, we’ll review the reason and inform you of the next steps via email.

5. When will I receive my refund?

You’ll receive an email notification once your refund has been processed. Typically, refunds appear in your account within 5 business days after receiving our email. If you haven’t received your refund within 10 business days, please contact our Customer Service team.

6. I used PayPal for my purchase and returned an item. Why haven’t I been refunded?

Refunds at Elliottdillon are typically issued within 2 weeks of receiving the return at our warehouse. If you used PayPal and haven’t received your refund, it may take up to 30 days for it to appear on your statement, as stated by PayPal.

7. I used PayPal for my purchase and canceled my order. Why haven’t I been refunded?

PayPal authorizes your account when the order is placed, but charges are processed when the order ships. PayPal mentions on their site that refunds may take up to 30 days to appear on your statement.

8. I didn’t receive a full refund on my return. Why?

At Elliottdillon, we aim to process returns efficiently, but there are fees associated with returns that slow us down. A $15 service charge applies to refused packages, and shipping fees are non-refundable.

9. If I place an order with multiple payment types, how will I be refunded?

If your purchase involved multiple payment methods, refunds will prioritize store credit or gift card payments first. Any remaining balance will be refunded to the secondary payment method.

Damaged Items

Upon receiving your order, please inspect the package for any damage during shipment. If any damage is observed, please retain the box, packing materials, and items, and contact us immediately at support@elliottdillon.com.